WOULD YOU LIKE TO RETURN SOME ITEMS?

Request an exchange or refund

Request an exchange or refund

Returns and exchanges are possible within 20 days of receipt of your order.

You are responsible for sending an exchange or return parcel. For an exchange, re-delivery costs are free.

Please note that for returns outside the European Union, please declare the parcel as a "return of goods" to avoid customs charges.

Simply enter your email address and your order number. You will automatically be redirected to our returns interface where you can request an exchange or refund.

If you can't find it, don't hesitate to contact us at club@nenes-paris.com.
If you'd like to find out more about the conditions for exchanges and refunds, don't hesitate to contact us !