As soon as you place your order, our logistics partner does everything possible to prepare it as quickly as possible from its Bordeaux warehouse! All orders placed before 11am are prepared the same day, the others are prepared the following day (excluding weekends).
Please note : orders will not be dispatched on 24, 25 and 26 December.
Prices and delivery times :
Royaume-Uni : Pour une livraison avant Noël, nous vous conseillons de commander avant le 17/12 à 23h59.
Tarifs et délais :
You will find below a summary of shipping costs for the United Kingdom according to the amount of your purchase, as well as an estimated delivery time. These conditions do not apply in the case of free delivery or special offers.
UNITED KINGDOM:
- Standard home delivery (UPS): £14
- Free for orders over £150
- 2 to 4 working days
If you have a problem with your delivery, don't panic, just write to us at club@nenes-paris.com and we'll come to your rescue very quickly
Custom fees:
Nénés Paris cover customs charges which may be applied to your order. Please note that for returned orders, please declare the parcel as "returned goods" to avoid customs charges.
Returns and exchanges:
For your Christmas gifts, returns and exchanges are possible until 10 January.
Otherwise, returns and exchanges are possible within 20 days of receipt of your order, provided that the item is returned in its original packaging, in perfect condition, unwashed, unworn, labelled and correctly folded!
You can request a refund or exchange here.
For refund and exchange requests, you are responsible for the return postage costs.