Shipping policy

5-1. GENERAL

The items offered for sale on www.nenes-paris.com can be delivered in Europe.
They will be delivered to the delivery address given by the customer on the order form.

5-2. TERMS OF DELIVERY

For all products, the order is prepared for dispatch from our own warehouse within an average of 48 working hours (subject to stock availability) from confirmation of the order by e-mail.
Orders are then delivered by lettre suivie (La Poste), Chronopost, or Mondial Relay. From the moment the carrier takes charge of the order, the customer is delivered to their home or to a relay point within the times specified below.

5-3. DELIVERY TIMES AND PRICES

The delivery times announced on the site apply from receipt by the customer of the order confirmation e-mail sent by Nénés. It takes 2 to 5 working days to receive the order after receiving the tracking number.
Deliveries within France and the European Union are invoiced with French VAT.
For deliveries outside mainland France, shipping costs are invoiced exclusive of VAT. Customs or import duties are not included in the delivery costs indicated and are payable by the customer, except for the UK.
The delivery times announced on the site are purely indicative and depend on the destination and availability of the product ordered. If the delivery time is exceeded, the order may not be cancelled, the price paid by the purchaser may not be reduced and no payment may be made by way of damages. However, and in accordance with the provisions of article L.121-20-3 of the French Consumer Code, in the absence of delivery at the end of a period of thirty days from the day following the day on which the customer placed his/her order, the customer will have the option of cancelling his/her order free of charge. The sums paid will then be refunded.

Nénés cannot be held responsible for additional delays caused by the non-issuance of a bank authorisation or an incomplete order form.
In the event of partial delivery, transport costs will only be invoiced for the first delivery.