As soon as you place your order, our logistics partner does everything possible to prepare it as quickly as possible from its Bordeaux warehouse! All orders placed before 11am are prepared the same day, the others are prepared the following day (excluding weekends).
Please note : orders will not be dispatched on 24, 25 and 26 December.
Tarifs et délais :
Vous trouverez ci-dessous un récapitulatif des frais d'expéditions par pays en fonction du montant d'achat, ainsi qu'une estimation du délai de livraison. Ces conditions ne s'appliquent pas en cas de frais de ports offerts ou lors d'opérations spéciales ponctuelles.
ETATS-UNIS :
- Express à domicile DHL : 15$ USD
- Livraison offerte dès 200$ USD d’achat
- Livraison en 7 jours ouvrés
CANADA :
- Express à domicile DHL : 25,90$ USD
- Livraison offert dès 250$ USD d'achat
- Livraison en 7 jours ouvrés
Si vous avez un problème avec votre livraison, pas de panique, écrivez-nous à club@nenes-paris.com et nous viendrons à votre rescousse très rapidement !
Custom fees:
For deliveries to the United States, customs charges may be applied to your order from a minimum purchase of USD $800.
For deliveries to Canada, customs charges may be applied to your order from a minimum purchase of CAN $200 (USD $147).
Nénés Paris does not cover customs charges which may be applied to your order. Please note that for returned orders, please declare the parcel as "returned goods" to avoid customs charges.
Returns and exchanges:
Returns and exchanges are possible within 20 days of receipt of your order, provided that the item is returned in its original packaging, in perfect condition, unwashed, unworn, labelled and correctly folded!
You can request a refund or exchange here.
You are responsible for sending an exchange or return parcel. For an exchange, re-delivery costs are free.