Exchanges and refunds

You have up to 20 days after reception of your order to exchange or return the pieces.

Attention, the products of the category "The Survivors" are neither taken back nor exchanged, the products of the category "Last Chance" are only exchanged against another article or a credit note!

1. Exchanges

Exchanges are free in mainland France, Belgium, Germany, the Netherlands, Italy, Luxembourg, Austria, Spain, Ireland, Portugal, Poland, Czech Republic, Slovakia, Finland and in Greece.

To get your voucher to print, click here ! Do not hesitate to check that the products you wish to receive are still in stock on our website.

If you live in another country, you will be responsible for the exchange costs. To make your exchange request, click here . You will then receive an email explaining how to return the products to us.

2. Refunds

Returns are extended until January 7th for all order made between 15/11 and 24/12 included. In order to make your refund request, please complete the return form by clicking here .

If you live in mainland France, Belgium, Germany, the Netherlands, Italy, Luxembourg, Austria, Spain, Ireland, Portugal, Poland, the Czech Republic, Slovakia, Finland or in Greece , we will send you a return slip, the amount of which will be deducted from the total amount to be refunded. You can also choose to return the products to us by your own means, or to deliver them to us in person. Everything will be explained to you in the email you will receive.

If you live in another country, you will have to send us the products by your own means: everything will also be explained to you in the e-mail you will receive.

Warning: be sure to wear a bottom underneath when you try on our panties or thongs. Any product returned to us dirty will be subject to a cleaning charge of €5 per piece.

If you have any questions regarding exchanges or refunds, you can write to us at club@nenes-paris.com and we will get back to you as soon as possible!