As soon as you place your order, our logistics partner does everything possible to prepare it as quickly as possible from its Bordeaux warehouse! All orders are prepared the next day (excluding weekends).
Prices and delivery times :
You will find below a summary of shipping costs by country according to the amount of your purchase, as well as an estimated delivery time. These conditions do not apply in the case of free delivery or special offers.
DELIVERY IN METROPOLITAN FRANCE AND MONACO
- Home (Lettre suivie): €2.90 - 3 to 6 working days
- Home (Colissimo): €6.90 and free for orders over €150 - 2 to 5 working days
- Standard pick up point (Mondial Relay) : 3.90€ and free for orders over €120 - 5 to 8 working days
- Express pick up point (Chronopost): 8.50€ - 24 hours after dispatch (valid on working days, no dispatch on Saturdays, Sundays and public holidays)
DELIVERY IN EUROPE
GERMANY:
- Standard pick up point (Mondial Relay) : 5.90€ - 5 to 8 working days
- Standard home delivery (Colissimo): €10.90 - 3 to 6 working days
SPAIN, NETHERLANDS:
- Standard pick up point (Mondial Relay) : 4.90€ and free for orders over €150 - 5 to 8 working days
- Standard home delivery (UPS) : 10.90€ - 2 to 4 working days
BELGIUM, LUXEMBOURG:
- Standard pick up point (Mondial Relay) : 3.90€ and free for orders over €120 - 5 to 8 working days
- Standard home delivery (UPS) : 10.90€ - 2 to 4 working days
SWITZERLAND: Home delivery (Colissimo): 11.90CHF and free for orders over 150CHF - 3 to 6 working days
UNITED KINGDOM: Standard home delivery (UPS): £14 and free for orders over £150 - 2 to 4 working days
ZONE 2: Standard home delivery (UPS): €11.90 and free for orders over €150 - 2 to 4 working days (Vatican, Liechtenstein, Sweden, Austria, Denmark, Finland, Ireland, Italy, Portugal, Andorra)
ZONE 3: Standard home delivery (Colissimo): €12.90 and free for orders over €150 - 2 to 4 working days (Czech Republic, Estonia, Latvia, Lithuania, Hungary, Poland, Slovakia, Slovenia)
ZONE 4: Standard home delivery (Colissimo): €14.90 and free for orders over €150 - 2 to 4 working days (Malta, Albania, Armenia, Belarus, Bosnia-Herzegovina, Gibraltar, Iceland, Moldova, Montenegro, Macedonia, Serbia, Cyprus, Bulgaria, Croatia, Greece, Romania)
INTERNATIONAL AND OVERSEAS DELIVERY
DOM TOM: Express home delivery (DHL): €25.90 - 7 working days.
UNITED STATES :
- Express home delivery (DHL): $15 and free for orders over $200 - 7 working days.
- Orders over $800 will be cancelled to avoid customs fees
CANADA : Express home delivery (DHL): USD $25,90 and free for orders over USD $250 - 7 working days.
You can access the Colissimo international delivery time calculator here.
If you have a problem with your delivery, don't panic, just write to us at club@nenes-paris.com and we'll come to your rescue very quickly
Custom fees:
For deliveries to Switzerland, customs charges may be applied to your order from a purchase of approximately €62.
For deliveries to the United States, customs charges may be applied to your order from a minimum purchase of USD $800.
For deliveries to Canada, customs charges may be applied to your order from a minimum purchase of CAN $200 (USD $147).
Nénés Paris does not cover customs charges which may be applied to your order. Please note that for returned orders, please declare the parcel as "returned goods" to avoid customs charges.
Returns and exchanges:
Returns and exchanges are possible within 20 days of receipt of your order, provided that the item is returned in its original packaging, in perfect condition, unwashed, unworn, labelled and correctly folded!
You can request a refund or exchange here.
Exchanges are free in France and the EU. For refund requests, you are responsible for the return postage costs.