Terms of delivery

As soon as you have placed an order, our logistics partner does everything to prepare it as quickly as possible from its Bordeaux warehouse! All orders placed before 11 a.m. are prepared the same day, the others are prepared the next day (excluding weekends).

Rates and deadlines:

You will find below a summary of the shipping costs by country according to the purchase amount, as well as an estimate of the delivery time. These conditions do not apply in the event of free shipping or during special one-off operations.

DELIVERY IN METROPOLITAN FRANCE AND MONACO

  • Domicile (Letter followed) | 2,90€ | 3 to 6 working days
  • Home (Colissimo) | €6.90 and free from €150 purchase | 2 to 5 working days
  • Relay point (Mondial Relay) | 3.90€ and free from 120€ of purchase | 5 to 8 working days
  • Express at a collection point (Chronopost) | 8,50€ | 24 hours if order placed before 1 p.m. (valid on working days, no shipping on Saturdays, Sundays and public holidays)

INTERNATIONAL DELIVERY

GERMANY: 

  • Relay point (Mondial Relay) | 5.90€ and free from 150€ of purchase | 5 to 8 working days |
  • Switchboard at home (UPS) | 10,90€ | 2 to 4 working days

BELGIUM,LUXEMBOURG: 

  • Relay point (Mondial Relay): 3,90€ and free from 120€ of purchase - 5 and 8 working days
  • Switchboard at home (UPS): 10,90€ - 2 to 4 working days 

SPAIN,NETHERLANDS:

  • Relay point (Mondial Relay) | 4.90€ and free from 150€ of purchase | 5 to 8 working days |
  • Switchboard at home (UPS) | 10,90€ | 2 to 4 working days

SWISS 

Home (Colissimo) | €11.90 and free from €150 purchase | 3 to 4 working days

CYPRUS

Home (Colissimo) | €13.90 and free from €150 purchase | 3 to 4 working days

UNITED KINGDOM

 Switchboard at home (UPS) | €15.90 and free from €200 purchase | 2 to 4 working days

OTHER EU COUNTRIES

 Switchboard at home (UPS) | €10.90 and free from €150 purchase | 2 to 4 working days

EUROPE OUTSIDE EU

 Express to door (DHL) | 16,90€ | 2 to 4 working days

DOM TOM

Express to door (DHL) | 25,90€ | 7 working days


You can access the Colissimo delay calculator for international destinations here .

If you have a problem with your delivery, don't panic, write to us at club@nenes-paris.com and we will come to your rescue very quickly!

To note:

For shipments to Switzerland, customs fees may be applied to your order from approximately €62 of purchase. For shipments to the United Kingdom, customs charges may be applied to your order from 150€ of purchase. Nénés Paris does not bear the customs fees that may be applied to your order.