Delivery Conditions

In France and worldwide

In France and worldwide

As soon as you place your order, our logistics partner does everything possible to prepare it as quickly as possible from its Bordeaux warehouse! All orders placed before 11am are prepared the same day, the others are prepared the following day (excluding weekends).

Prices and delivery times :

You will find below a summary of shipping costs by country according to the amount of your purchase, as well as an estimated delivery time. These conditions do not apply in the case of free delivery or special offers.

DELIVERY IN METROPOLITAN FRANCE AND MONACO

  • Home (Lettre suivie): €2.90 - 3 to 6 working days
  • Home (Colissimo): €6.90 and free for orders over €150 - 2 to 5 working days
  • Pick up point (Mondial Relay) : 3.90€ and free for orders over €120 - 5 to 8 working days
  • Express at collection point (Chronopost): 8.50€ - 24h if order placed before 1pm (valid on working days, no shipping on Saturdays, Sundays and public holidays)

DELIVERY IN EUROPE

GERMANY:

  • Pick up point (Mondial Relay) : 5.90€ and free for orders over €150 - 5 to 8 working days
  • Standard home delivery (Colissimo): €10.90 - 2 to 4 working days

SPAIN, NETHERLANDS:

  • Pick up point (Mondial Relay) : 4.90€ and free for orders over €150 - 5 to 8 working days
  • Standard home delivery (UPS) : 10,90€ - 2 to 4 working days

BELGIUM, LUXEMBOURG:

  • Pick up point (Mondial Relay) : 3.90€ and free for orders over €120 - 5 to 8 working days
  • Standard home delivery (UPS) : 10,90 - 2 to 4 working days

SWITZERLAND: Home delivery (Colissimo): 11.90CHF and free for orders over 150CHF - 3 to 4 working days

UNITED KINGDOM: Standard home delivery (UPS): £14 and free for orders over £150 - 2 to 4 working days

ZONE 2: Standard home delivery (UPS): €11.90 and free for orders over €150 - 2 to 4 working days (Vatican, Liechtenstein, Sweden, Austria, Denmark, Finland, Ireland, Italy, Portugal, Andorra)

ZONE 3: Standard home delivery (Colissimo): €12.90 and free for orders over €150 - 2 to 4 working days (Czech Republic, Estonia, Latvia, Lithuania, Hungary, Poland, Slovakia, Slovenia)

ZONE 4: Standard home delivery (Colissimo): €14.90 and free for orders over €150 - 2 to 4 working days (Malta, Albania, Armenia, Belarus, Bosnia-Herzegovina, Gibraltar, Iceland, Moldova, Montenegro, Macedonia, Serbia, Cyprus, Bulgaria, Croatia, Greece, Romania)

INTERNATIONAL AND OVERSEAS DELIVERY

DOM TOM: Express home delivery (DHL): €25.90 - 7 working days.

UNITED STATES :

  • Express home delivery (DHL): $15 and free for orders over $200 - 7 working days.
  • Orders over $800 will be cancelled to avoid customs fees

CANADA : Express home delivery (DHL): USD $25,90 and free for orders over USD $250 - 7 working days.

You can access the Colissimo international delivery time calculator here.

If you have a problem with your delivery, don't panic, just write to us at club@nenes-paris.com and we'll come to your rescue very quickly

Custom fees:

For deliveries to Switzerland, customs charges may be applied to your order from a purchase of approximately €62.

For deliveries to the United States, customs charges may be applied to your order from a minimum purchase of USD $800.

For deliveries to Canada, customs charges may be applied to your order from a minimum purchase of CA $800 (USD $600).

Nénés Paris does not cover customs charges which may be applied to your order. Please note that for returned orders, please declare the parcel as "returned goods" to avoid customs charges.

Returns and exchanges:

Returns and exchanges are possible within 20 days of receipt of your order, provided that the item is returned in its original packaging, in perfect condition, unwashed, unworn, labelled and correctly folded!
You can request a refund or exchange here.
Exchanges are free in France and the EU. For refund requests, you are responsible for the return postage costs.