As soon as you place your order, our logistics partner does everything possible to prepare it as quickly as possible from its Bordeaux warehouse! All orders placed before 11am are prepared the same day, the others are prepared the following day (excluding weekends).
Rates & Delays:
You will find below a summary of shipping costs by country according to the amount of your purchase, as well as an estimated delivery time. These conditions do not apply in the case of free delivery or special offers.
DELIVERY IN METROPOLITAN FRANCE AND MONACO
- Domicile (Lettre suivie): €2.90 - 3 to 6 working days
- Domicile (Colissimo): €6.90 and free for orders over €150 - 2 to 5 working days
- Point relais (Mondial Relay) : 3.90€ and free for orders over 120€ - 5 to 8 working days
- Express at collection point (Chronopost): 8.50€ - 24h if order placed before 1pm (valid on working days, no shipping on Saturdays, Sundays and public holidays)
INTERNATIONAL DELIVERY
GERMANY:
- Point relais (Mondial Relay): €5.90 and free for orders over €150 - 5 to 8 working days
- Standard home delivery (UPS): €10.90 - 2 to 4 working days
SPAIN, NETHERLANDS:
- Point relais (Mondial Relay): €4.90 and free for orders over €150 - 5 to 8 working days
- Standard home delivery (UPS) : 10,90€ - 2 to 4 working days
BELGIUM, LUXEMBOURG:
- Point relais (Mondial Relay) : 3,90€ and free from 120€ purchase - 5 to 8 working days
- Standard home delivery (UPS) : 10,90€ - 2 to 4 working days
SWITZERLAND: Home delivery (Colissimo): €11.90 and free for orders over €150 - 3 to 4 working days
CYPRUS: Home delivery (Colissimo): €13.90 and free for orders over €150 - 3 to 4 working days
UNITED KINGDOM: Standard home delivery (UPS): €15.90 and free for orders over €200 - 2 to 4 working days
OTHER EU COUNTRIES: Standard home delivery (UPS): €10.90 and free for orders over €150 - 2 to 4 working days
EUROPE OUTSIDE THE EU: Express home delivery (DHL): €16.90 - 2 to 4 working days
DOM TOM: Express home delivery (DHL): €25.90 - 7 working days.
You can access the Colissimo international delivery time calculator here.
If you have a problem with your delivery, don't panic, just write to us at club@nenes-paris.com and we'll come to your rescue very quickly!
Custom fees:
For deliveries to Switzerland, customs charges may be applied to your order from a purchase of approximately €62.
For deliveries to the United Kingdom, customs charges may be applied to your order from a minimum purchase of 150€.
Nénés Paris does not cover customs charges which may be applied to your order. Please note that for returned orders, please declare the parcel as "returned goods" to avoid customs charges.
Returns and exchanges:
Returns are extended until 7 January for all orders placed between 15/11 and 24/12 inclusive, provided that the item is returned in its original packaging, in perfect condition, unwashed, unworn, labelled and correctly folded! You can request a refund or exchange here. Exchanges are free in France and the EU. For refund requests, you are responsible for the return postage costs.